Frequently Asked Questions


What is My ESC?

My ESC is your personal area and account on the Web Site of the European Society of Cardiology (ESC). As a registered user of My ESC you can access and manage your personal information and you can decide how the ESC communicates with you. Registered users also have access to exclusive content and services. To access My ESC you need a username and password.

A ny information you provide to the European Society of Cardiology is protected by Internet security protocols. Depending on your own security settings, your browser might inform you of this with a message stating that you are "entering a secure session" upon accessing My ESC.

The ESC respects the confidentiality of the information you have entered. Your information will not under any circumstances be sold or transmitted to other parties outside of the European Society of Cardiology without your explicit prior permission.


How do I access My ESC?

You can access My ESC in various ways:
  • Move your mouse over the My ESC tab at the top right of your screen, to select Discover My ESC, My ESC Status, My Account, My Congresses or My e-News. You will be prompted to log in when you click on these links.
  • Clicking directly on the My ESC tab will also prompt you to login. You will be entering the My ESC Status page this way.
  • You can log in anywhere on the Web Site, using the login link at the top left of the website. You will in this case stay in the page you were in before, but you are now logged in (you will be redirected to the My ESC Status page if there are particular actions for you to take).
  • You will be prompted to log in if you want to access content that is exclusively available to My ESC users

The first time you want to access My ESC you will need to register. We will ask you to provide us some information about you that will help us to continuously improve our Web Site, products and services for you.

If you registered in the past but do not remember your login details, click on "Retrieve your login" underneath the login and we will re-send your details.


Unique email address

For security reasons, please note that your email address in 'My personal details' (My Account) should be unique and not shared with others.

If during your my ESC registration process you enter an email address that already exists, you will be prompted with the following error message "This email address already exists in our database."

There are two possible reasons:
  • An account is already set up for you in the system. Please use the 'Forgot your login' in the Login box in the right hand side of the ESC Web Site to receive your login details by email.
  • You share this email address with others, and it has already been used by one of them to register to My ESC. In this case, please register with a different email address that is only used by you.

Important note:
Once logged in to My ESC, please verify your personal details in 'My account'. These are used as 'Default' when you use the services (eg register for Congress, submit an abstract). It saves you time to check and correct the details here beforehand. (If the details are not yours then it is likely that someone else has used your email address. Please log out and create a new account with a different unique email address.)


What is your ESC ID?

Your ESC ID is your unique personal identification number. Please quote it in any correspondence with the ESC, and on any forms when requested to do so. This will help us to locate your record quickly and avoid errors.

For members of participating National Cardiological Societies, the ESC ID is also used as the ESC membership number on the European Membership Card.

Login Troubleshooting

There are few reasons why you may not be able to log in. Please consult the help instructions below:

"Invalid Username or Password" error message.

  1. Do not copy and paste your password from the email you received as you may copy extra characters (e.g. trailing spaces) making your username or password invalid.
  2. Check that your CAPS LOCK key is set correctly as passwords are case-sensitive.
  3. Check that your browser is set to accept cookies. Cookies are used to store your authentication credentials when connected to My ESC.
    Check this page for more information about cookies.

If you are still having problems logging in, then use the 'Retrieve your login' feature. Your Username and a new Password will automatically be emailed to you.

It is recommended to use the My Password feature under "My Account" to change your password when you next log in.

Should you need further assistance, please contact ESC Support through 'Contact Us' on the top right of the page.


How can I recover my login details?

Click on 'Forgot your login' in the Login box on the right hand side of the page.

You will just have to supply your email address in order to receive your login details with a new generated password. For security reasons, we advise you to change your password next time you log in.

Should you need further assistance, please contact Support through 'Contact Us' on the top right of the page.


How do I change my personal information?

Click on “My ESC” in the top navigation and select "My Account" in the dropdown. If you are not yet logged in you will be asked to do so now.


How do I change my username and/or my password?

Click on "My ESC" in the top navigation and select "My Account" in the dropdown. Then select Username or Password under "My Login Details".

If you are not yet logged in you will be asked to do so.


How can I contact ESC Support?

Please contact ESC Support through 'Contact Us' on the top right of the page